ONLINE CUSTOMER SERVICE HOURS
Monday – Friday
10:00am – 5:00pm CST
Saturday
10:00am – 2:00pm CST
Sundays & Holidays
CLOSED
EMAIL US
Emails will be responded to within 24-48 hours.
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Track My Order
Click here to track your order.
STORE CREDITS are FIT-TASTIC!!! UNFORTUNATELY, there will be No REFUNDS!
We highly recommend that you pay close attention to the Size Chart. If you are not sure what size you wear, we ask that you measure all listed and illustrated areas accordingly!
Each item is custom printed and sewn to order. If you need to return an item, a store credit will be issued or the item may be exchanged. ONLY IF WE MISTAKENLY SEND YOU THE WRONG SIZE ITEM WILL IT BE EXCHANGED!
ITEMS MUST BE LIKE NEW and in it’s ORIGINAL PACKING for EXCHANGES! Exchanges will not be accepted if the item has been worn, washed, damaged or soiled. No exceptions.
You have 14 DAYS from the date of delivery to initiate a return. We must receive the returned item(s) within 14 DAYS of order delivery or package will be refused and shipped back to customer.
* FIT-CLEARANCE: ALL SALES ARE FINAL. No EXCHANGES
Please contact us AT FJAPPARELCARE@GMAIL.COM to begin ANY Return process.
HOW PRODUCTION WORKS
ALL PRE-ORDERS AND BACKORDERED ITEMS ARE CUT & SEW!!!EVERY DETAIL YOU NEED TO KNOW ABOUT HOW LONG YOUR PURCHASE WILL TAKE HAS BEEN OUTLINED HERE. PLEASE READ CAREFULLY.
Below you will find an EXAMPLE OF ESTIMATED Production and Shipment time for PRE-ORDERED AND BACKORDERED SALES!
- PRODUCTION MAY NOT TAKE THIS LONG.
- WE ASK THAT YOU GIVE THE FULL EXTENSION OF TIME BEFORE INQUIRING ABOUT YOUR PURCHASE.
- IF YOU AREN’T COMFORTABLE WITH WAITING THE EXTENDED PERIOD OF TIME, PLEASE ONLY PURCHASE ITEMS IN STOCK.
PRE/BACK ORDER DATE: NOV 17TH
*ALL ORDERS GO IN AT ONCE. MAKE SURE DURING A SALE THE DATE FOR PRODUCTION IS ACKNOWLEDGED.
NOTE: HOLIDAYS AND WEEKENDS ARE NOT PRODUCTION DAYS EVEN THOUGH THEY ARE SALE DAYS.
BASED OFF OF A 14 DAY PRODUCTION TIME: THIS IS HOW LONG IT TAKES FOR MERCHANDISE TO BE PRODUCE, NOT RECEIVED.
PRODUCTION DOESN’T COMPLETE UNTIL DEC 15TH.
ESTIMATED TIME FOR YOU TO EXPECT YOUR PURCHASE: DEC 29TH
- Please Allow *14-21 BUSINESS DAYS for BACKORDER/PRE-ORDER PRODUCTION (excluding weekends and holidays). Items will then be shipped to home office within 24-48 Business Hours after production is complete!
- ALL MERCHANDISE IN STOCK SHIPPING DAYS: MONDAYS & WEDNESDAYS & FRIDAYS (if ordered by 10a, items ship the same day)
- IF ITEMS IN STOCK ARE PURCHASED WITH A PRE-ORDERED OR BACKORDERED ITEMS, THIS COULD DELAY SHIPMENT OF ITEMS IN STOCK.
- Once merchandise is RECEIVED, SORTED and PACKAGED FOR SHIPMENT, your tracking information will be emailed to the email provided at point of purchase.
WE THANK YOU IN ADVANCE FOR YOUR PURCHASE AND PATIENCE!
Items are shipped USPS First Class Mail and Priority Mail.
Tracking numbers will be sent to the email provided once they have been generated. If items are shipped to the wrong address provided by the customer, or are shown as delivered by tracking, these items will not be replaced or resent. A new order and payment will need to be placed for another shipment. Once orders are shipped and have left the home office USPS becomes responsible for all misplaced merchandise.
Please ensure you have provided the correct shipping address when placing your order at both Checkout and PayPal. We are not responsible for incorrect shipping addresses.
International Shipping: Unavailable at this time
What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information or social security number.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
(your information helps us to better respond to your individual needs) - To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you) - To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs) - To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. - To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Your Consent
By using our site, you consent to our websites privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
BOTTOMS
HOW TO MEASURE
SPORTS BRAS
TOPS
CAN I EXCHANGE MY LEGGINGS IF THEY DO NOT FIT?
- Unfortunately all sales are final. Due to limited inventory and most orders being pre-orders, it is less likely that we will have your size available in the same or another style. We highly recommend reviewing our size chart and measure accordingly. Please feel free to email us about your concerns as it pertains to sizing.
I RECEIVED MY PACKAGE AND DIDN’T TRY ON MY LEGGINGS UNTIL AFTER THE RETURN/EXCHANGE WINDOW OF 14 DAYS, CAN I RETURN/EXCHANGE THEM?
- Sorry, Unfortunately not.
MY ORDER HAS BEEN MARKED COMPLETE BUT I HAVEN’T RECEIVED MY TRACKING INFO?
- If you have not received your tracking information by email, please check your spam as well as your order in PayPal for your tracking information.
I ORDERED AN ITEM THAT’S IN STOCK WITH A PRE-ORDER/BACKORDERED ITEM, DO I HAVE TO WAIT FOR MY ENTIRE ORDER?
- It is best that you place a separate order if you do not want your merchandise that’s available to be delayed. If you would like your stocked item shipped separately it will be an additional charge of $3.00. Please email (customerservice@fjfithick.com) us a copy of your order purchase and we will invoice your the shipping difference.
I LOVE THOSE LEGGINGS I SAW ON THIS GIRL IN MY CLASS, HOW CAN I ORDER THEM?
- If they aren’t on the site…Unfortunately they are no longer available at www.fjfithick.com
I’M NOT SURE WHAT SIZE I NEED, HOW DO THE LEGGINGS RUN?
- 9 times out of 10 you can DEFINITELY go down at least ONE size. If you aren’t comfortable with that, then we suggest you get your regular size. *NOTE* PLEASE MEASURE AND REVIEW THE SIZING CHART FOR THE BEST FIT
I PRE-ORDERED MY LEGGINGS AND I STILL HAVEN’T RECEIVED THEM YET, CAN YOU TELL ME HOW LONG WILL THEY TAKE?
- Orders are Cut & Sew to order. It takes anywhere from 14-21 BUSINESS DAYS for PRODUCTION and 5-3 days to receive them after PRODUCTION is COMPLETE. PLEASE REVIEW PRODUCTIONS TAB FOR MORE INFORMATION.